Privacy Policy
Introduction
Effective date: 25/01/2025
At WillWorx ("we," "our," or "us"), we are committed to respecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and share your data when you use our services, visit our website, or interact with us. By using our services, you agree to the terms set out here. If you do not agree, please refrain from using our services.
Information We Collect
We collect two types of information: personal and non-personal. Personal information includes your name, contact details (such as email, telephone number, and address), payment details for transactions, identity verification documents where required, and any details relevant to your will or estate planning, including information about beneficiaries, witnesses, executors, and related financial information.
Non-personal information refers to technical data such as your IP address, browser type and version, and your interactions with our website (e.g., pages visited or time spent on the site). We also collect data through cookies and similar technologies, as detailed in our Cookie Policy.
How We Use Your Information
We use the information collected to provide and enhance our services. This includes tailoring will writing and estate planning services to your needs, managing your account, and contacting you about updates, support, or enquiries. We may also use your data to comply with legal requirements, such as anti-money laundering regulations, and to analyse website usage for improvement. Where you have explicitly consented, we may send you marketing communications.
Sharing Your Information
We will not sell or rent your data. However, we may share it with trusted third-party providers, such as payment processors or legal advisors, to assist in delivering our services. We may also share data if required by law, in response to legal processes, or in connection with a business transfer, such as a merger or acquisition. Your information will only be shared with your explicit consent in other circumstances.
Data Retention
Your personal information is retained only for as long as necessary to fulfil the purposes outlined here or to meet legal obligations. When no longer needed, we securely delete or anonymise your data.
Your Rights
You have the right to access, correct, or request the deletion of the personal information we hold about you, subject to any legal requirements. You may also restrict or object to how your data is processed and request a copy of your data in a structured, machine-readable format. If you have previously given consent, you may withdraw it at any time by contacting us at info@willworx.co.uk.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure. While we strive to ensure the security of your data, no method of electronic transmission or storage can be guaranteed as completely secure.
Cookies and Third-Party Links
Our website uses cookies and similar tracking technologies to enhance your experience and analyse traffic. You can manage your cookie preferences via your browser settings. Please refer to our Cookie Policy for more information.
The website may contain links to third-party sites, which have their own privacy practices. We encourage you to review their privacy policies, as we are not responsible for their handling of your data.
What are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better online experience and allow us to recognize your device when you return to our site.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
- Preference Cookies: These cookies allow us to remember choices you make and provide enhanced, more personal features.
- Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
How to Manage Cookies
You can manage your cookie preferences through our cookie consent banner that appears when you first visit our site. You can also manage cookies through your browser settings. Most web browsers allow some control of most cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and any significant changes will be communicated to you.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
WillWorx
Email: info@willworx.co.uk
By using our services, you confirm that you have read and understood this Privacy Policy. Should you wish to withdraw your consent, you may do so at any time by contacting us.