Terms of Service

1. Introduction

These are the Standard Terms of Business ("Terms") of WillWorx Ltd, a limited liability company registered in England and Wales under company number 16169302, with registered office at 28 Silver Street, Stevington, Bedford, Bedfordshire, England, MK43 7QP ("the Member" or "we" or "us" or "our").

These Terms govern all services provided by the Member to clients ("you" or "your"). By using any WillWorx service, you agree to be bound by these Terms. If you do not agree, please do not proceed.

These Terms comply with The Society of Will Writers Code of Practice.

2. Services Provided

The Member offers the following will-writing services:

2.1 AI Chatbot Service (£25)

An automated will-creation service using artificial intelligence guidance. You answer questions via the chatbot interface, and a draft will is generated based on your answers.

2.2 WillWorx Online Service (£75)

An online will-creation service where you complete a detailed questionnaire with guidance. Our system generates a personalised draft will for your review.

2.3 Arrange An Appointment Service (£175)

A personal consultation service where you meet with or speak to Syed Zain Abrar Bukhari, Head Will Writer, who will discuss your circumstances and prepare your will based on detailed discussion.

All services result in a printed will sent by post to your address, prepared in accordance with English law.

3. Eligibility and Consumer Protection

3.1 You must be:

  • An individual aged 18 or over.
  • A UK resident (or have property in the UK).
  • Acting as a consumer (not a business or commercial entity).

3.2 Consumer Rights

As these services are sold to consumers at a distance (online), you benefit from statutory cancellation rights under the Consumer Contracts Regulations 2013, in addition to the cancellation terms in Section 7 below.

3.3 Capacity

You warrant that you have the legal capacity to make a valid will and that no court has made an order restricting your ability to manage your affairs.

4. Instructions and Information

4.1 Accuracy of Information

You must provide accurate, complete, and truthful information. Any will prepared by the Member is based on the information you supply. The Member cannot verify the accuracy of your information, and you are responsible for ensuring all details are correct.

4.2 Completeness

You must provide all information the Member requests. Failure to do so may delay completion or result in an incomplete or inappropriate will.

4.3 Special Circumstances

If you have complex circumstances (e.g. second marriage, children from multiple relationships, significant assets, business interests, or overseas property), we strongly recommend you seek independent legal advice in addition to our service.

5. Delivery and Timescales

5.1 Standard Timescale

The Member aims to prepare and post your finished will within 48 hours of receiving your complete instructions, subject to:

  • You providing all necessary information promptly.
  • Payment being successfully authorised.
  • No exceptional delays beyond the Member's control.

5.2 Delivery Method

Your printed will is sent by Royal Mail 2nd Class post at the Member's expense. Timescales for postal delivery are beyond the Member's control; please allow 5-7 working days for delivery.

5.3 Risk of Loss

Once posted, the will becomes your responsibility. The Member recommends you store it securely and consider keeping a copy. The Member is not responsible for loss, damage, or delay in the post.

5.4 Digital Copies

You may request a digital (PDF) copy of your will via the online portal at no extra charge.

6. Payment

6.1 Pricing

All prices are inclusive of VAT at the applicable rate:

  • AI Chatbot Service: £25
  • WillWorx Online Service: £75
  • Arrange An Appointment Service: £175

No separate delivery charges apply; postage is included.

6.2 Payment Timing

Payment is taken upfront at checkout via card payment on the Member's secure online portal, before the will is prepared or posted.

6.3 Accepted Payment Methods

Card payments only (Visa, Mastercard, Debit Card). Payment is processed by our third-party payment provider in accordance with Payment Card Industry Data Security Standard (PCI-DSS).

6.4 Failed Payments

If payment fails, your will is not prepared. You may retry payment at any time.

6.5 Additional Charges

  • Amendments or updates: £25 per request (price may vary depending on the size and complexity of amendments).
  • Duplicate copies: £10 per copy, requested via the online portal.

No other charges apply unless separately agreed in writing.

6.6 Refunds

Refunds are governed by Section 7 (Cancellation Rights) below. Except where a right to cancel applies, all payments are non-refundable once the service is complete.

7. Cancellation Rights

7.1 Right to Cancel

You have the right to cancel your contract within 14 days of the date you place your order, without penalty or cause ("Cooling-Off Period"), in accordance with the Consumer Contracts Regulations 2013.

To cancel, email info@willworx.co.uk with your order number and name, stating that you wish to cancel.

7.2 Cancellation Before Work Starts

If you cancel before the Member begins preparing your will (i.e. before any draft is produced):

  • No cancellation fee applies.
  • Any amount paid will be refunded in full within 14 days of cancellation.

7.3 Cancellation After Draft Produced (But Before Finalisation)

If you cancel after a draft has been produced but before the final will is posted:

  • You will be charged 50% of the price of the service you selected.
  • The balance will be refunded within 14 days.

Example: If you selected the WillWorx Online service (£75) and cancel after the draft, you pay £37.50 and receive £37.50 back.

7.4 Cancellation After Final Delivery

If you cancel after the final will has been posted to you following full payment:

  • No refund will be made.
  • You remain liable for the full service fee.

7.5 Immediate Commencement

You acknowledge that, if you request the Member to begin work on your will before expiry of the Cooling-Off Period, you may forfeit your right to cancel. By paying upfront, you are requesting immediate commencement.

7.6 Exceptions

The right to cancel does not apply if:

  • You expressly requested the service to commence immediately and have already received the final will.
  • The will has been customised to your specific instructions and cannot be re-sold.

8. Limitations of Liability

8.1 No Liability for Executor Errors

The Member prepares wills based on your instructions. The Member assumes no liability for any errors, omissions, or disputes involving executors, beneficiaries, or third parties, including:

  • Failure of executors to act correctly.
  • Disputes over inheritance or entitlement.
  • Actions or negligence by persons you appoint as executors or trustees.

You are responsible for appointing competent and trustworthy executors and for seeking independent legal advice on executor duties.

8.2 No Liability for Subsequent Changes in Law

The Member prepares your will in accordance with English law as it stands on the date of preparation. The Member is not liable for any changes in law, tax implications, or other consequences arising after your will is prepared.

You are responsible for reviewing and updating your will periodically in light of changes in your circumstances or the law.

8.3 Limitation of Liability

Except in cases of death or personal injury, fraud, or breach of statutory duty that cannot be excluded, the Member's total liability to you for any breach of these Terms, negligence, or misrepresentation shall be limited to the amount you paid for the service in question.

The Member is not liable for:

  • Loss of profits, data, or business.
  • Indirect, consequential, or special damages.
  • Any loss arising from reliance on the will or from third-party conduct.

8.4 No Legal Advice

The Member's services constitute the preparation of documents based on your instructions only, and do not constitute legal advice. If you require legal advice, you should consult a solicitor or qualified legal professional independently.

9. Complaints Procedure

9.1 How to Complain

If you are unhappy with the Member's service, please contact us:

  • Email: info@willworx.co.uk
  • Telephone: 07546 711 779
  • Post: 28 Silver Street, Stevington, Bedford, Bedfordshire, England, MK43 7QP

9.2 Acknowledgement

We will acknowledge your complaint within 5 working days and provide contact details of the person handling it.

9.3 Resolution Timeframe

We aim to resolve all complaints within 8 weeks. If this is not possible, we will update you on progress.

9.4 External Redress

If we do not resolve your complaint to your satisfaction, you may refer the matter to The Society of Will Writers, which operates a complaints scheme for members.

A copy of The Society of Will Writers Code of Practice, which sets out dispute resolution procedures, is available upon request and on the Society's website.

10. Data Protection and Privacy

10.1 Personal Data

The Member processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used only to:

  • Prepare your will.
  • Communicate with you about your service.
  • Comply with legal or regulatory obligations.

10.2 Third-Party Sharing

Your personal data will not be shared with third parties except:

  • Payment processors (to process your payment).
  • As required by law or regulation.
  • Service providers acting under confidentiality obligations.

10.3 Data Retention

Personal data relating to your will is retained for 6 years after completion, in accordance with professional practice. You may request deletion at any time, subject to legal retention requirements.

10.4 Right to Access

You have the right to request a copy of your personal data held by the Member. Submit requests to info@willworx.co.uk.

11. Intellectual Property

11.1 Will Document

The will itself, once prepared and delivered to you, is your property. You may make copies for your records.

11.2 WillWorx Materials

All materials, software, templates, and processes used by WillWorx to prepare wills remain the intellectual property of the Member. You may not copy, reverse-engineer, or reproduce these materials.

12. Amendments and Updates

12.1 Requesting Changes

To request amendments to your will after it has been delivered, contact the Member via the online portal or email info@willworx.co.uk.

12.2 Amendment Fees

Amendments cost £25 per request, though this may vary depending on the complexity and size of changes required.

12.3 No Ongoing Obligation

The Member has no ongoing obligation to contact you about updates to your will or changes in law. You are responsible for reviewing your will periodically and requesting updates as needed.

13. Storage and Retention

13.1 No Storage Service

WillWorx does not offer a will storage service. Once your will is delivered, you are responsible for storing it securely.

13.2 Recommendations

We recommend you:

  • Store your will in a fireproof safe or safe deposit box.
  • Keep a copy with a trusted family member or your solicitor.
  • Tell your executors and family where your will is kept.
  • Inform your bank or financial advisor of its location.

13.3 No Liability for Loss

The Member is not liable for loss, damage, or destruction of your will, whether before or after delivery.

14. Confidentiality

14.1 Your Information

The Member treats all information you provide as confidential and will not disclose it to third parties except:

  • As required by law (e.g. anti-money laundering checks).
  • With your explicit consent.
  • To process your payment or deliver the service.

14.2 Professional Obligation

The Member is bound by professional confidentiality obligations under The Society of Will Writers Code of Practice.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you choose to refer the matter to The Society of Will Writers complaints scheme.

16. Entire Agreement

These Terms, together with any specific written agreement relating to your service, constitute the entire agreement between you and the Member. They supersede all previous agreements, understandings, or representations.

17. Amendments to Terms

The Member may amend these Terms at any time. Changes will be notified to you by email and will apply to all future services. Your continued use of WillWorx services after notification constitutes acceptance of amended Terms.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

19. Waiver

No waiver of any breach of these Terms shall constitute a waiver of any subsequent breach. The Member's failure to enforce any right does not constitute a waiver of that right.

20. Contact and Support

For questions about these Terms or your service, please contact:

WillWorx Ltd
28 Silver Street, Stevington, Bedford, Bedfordshire, England, MK43 7QP
Telephone: 07546 711 779
Email: info@willworx.co.uk
Website: willworx.co.uk
Company Number: 16169302

21. Adherence to Code of Practice

WillWorx adheres to The Society of Will Writers Code of Practice. A copy is available upon request and on the Society's website at www.societyofwillwriters.co.uk.

Last Updated: January 2026